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Diary of a Business Owner: Why I Finally Hired a Marketing Consultant for My Social Media

6/4/2025

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Running a small business is like juggling flaming torches on a unicycle while answering emails and remembering to order paper for the printer. You wear every hat including CEO, customer service, stock control and of course, social media manager. Except, that last one? It’s not my thing.

But for the longest time, I felt like it had to be.
 
The Struggle Was Real
It started with good intentions. I knew social media was important. I’d read enough articles and watched enough videos to know it’s where my customers were. So, I tried. I posted a few times a week including photos of products, behind-the-scenes shots and the odd special offer. But I wasn’t consistent. Some weeks I’d post nothing. Other times I’d post and get zero engagement. It felt like shouting into the void.

Worse, it was draining my time and energy. I'd spend hours trying to come up with content, captions or tweaking a graphic, all while neglecting the parts of the business I enjoyed and was good at.

I kept asking myself:
  • Am I doing this right?
  • Should I post more? Less?
  • Why is no one engaging?
  • Is this even worth it?

That question stuck with me - is this even worth it?
 
The Turning Point
The real wake-up call came when I missed a customer order because I was too busy editing a video for Instagram. That’s when it hit me: I’m sacrificing my core business to do something I don’t really understand and it’s not even working.

So, I started looking into help. At first, I thought about hiring a freelancer just to “do the posts.” But I realised I needed more than that. I needed someone who could think strategically, understand my brand and create a plan, not just fill up a content calendar. 

That’s when I reached out to a marketing consultant.
 
What It Was Like Getting Help
Honestly? It was a relief.

The consultant took time to understand my business - what I do, who I serve and what makes me different. She helped me see that social media isn’t just about posting; it’s about connecting, building trust and telling a story over time.

We developed a clear content strategy with actual goals: increase awareness, drive web traffic and grow my customer mailing list. She took over the planning, scheduling, writing and designing which helped free me up to focus on my customers and operations.
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And she didn’t just “take over.” She collaborated. She brought fresh ideas, showed me what was working (and what wasn’t) and made it feel like we were moving forward with purpose.
 
The Benefits
Here’s what changed:
  • Consistency: There’s now a regular rhythm to our posts. No more last-minute scrambles.
  • Professionalism: The visuals look great, the messaging is on brand, and it feels cohesive.
  • Engagement: People are actually commenting, sharing and even contacting us.
  • Time: I’ve reclaimed hours each week and reduced the mental clutter.
  • Results: We've seen an increase in web traffic and a noticeable boost in inquiries from social.

Final Thoughts
If you’re a business owner drowning in social media duties, let me say this: you don’t have to do it all. Getting help doesn’t mean you’re failing. It means you’re being smart with your time and energy.

Hiring a marketing consultant wasn’t just a business decision. It was a sanity saving move that’s helped me show up better for both my customers and me.

Sometimes the best way to grow is to let go.
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How Often Should I Post on Social Media?

1/24/2025

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A question we get asked a lot is ‘how often should I post on social media?’. There is no definite answer to this question as it can be influenced by a number of things including the platform, audience behaviour and your social media goals.
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t’s crucial to monitor performance and adjust based on analytics to see what works best for your brand. Here’s some key points to consider when developing or reviewing your social media strategy:
 
1. Quality Over Quantity
• Why it matters: Your audience is more likely to engage with valuable, well thought out content rather than frequent, low effort posts.

• What to do: Focus on creating content that educates, entertains or inspires. Use eye catching visuals, strong captions and relevant hashtags to make every post impactful.
 
2. Audience Preferences
• Why it matters: Every audience has unique habits, interests, and online behaviors. Posting at the wrong times or with irrelevant content could mean your posts are ignored.

• What to do: Analyze audience data on each platform, such as when they’re most active and what type of content gets the most engagement. This will help you tailor both frequency and messaging to their needs.
 
3. Consistency Is Key
• Why it matters: Regular posting builds trust and keeps your brand top of mind.

• What to do: Create a content calendar to plan posts in advance. This ensures you maintain a steady flow of content and engage with your audience on a regular basis.
 
4. Monitor Performance Metrics
• Why it matters: Social media is dynamic, and what works today might not work tomorrow. Tracking your performance helps you identify what’s resonating and what isn’t.

• What to do: Regularly review metrics like reach, impressions, engagement rate and click through rate. Use this data to refine your strategy.
 
5. Platform-Specific Strategies
• Why it matters: Each platform has its own algorithms and audience expectations. Treating all platforms the same can dilute your effectiveness.

• What to do: Understand each platform’s strengths. For example:
  • Instagram thrives on visuals and interactive features like Stories.
  • LinkedIn demands professional, insightful content.
  • TikTok rewards creative, authentic short videos.
 
6. Avoid Over-posting
• Why it matters: Posting too frequently can overwhelm your audience and lead to “content fatigue,” causing them to unfollow or disengage.

• What to do: Test different posting frequencies and monitor the impact on engagement. Strike a balance that keeps your audience interested without being intrusive.
 
7. Adapt to Trends and Algorithms
• Why it matters: Social media platforms frequently change their algorithms and introduce new features that influence content visibility.

• What to do: Stay updated on changes and incorporate trending content types (e.g., Reels, carousel posts) into your strategy.
 
By focusing on these principles, you can develop a posting strategy that maximises engagement, builds your brand, and drives meaningful results. Get in touch if you need some help to get started or want to give your social media strategy a refresh – [email protected]
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The Power of Sponsorship: A Win-Win for Everyone Involved

1/21/2025

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In today’s fast-moving, competitive world, standing out and making meaningful connections is everything. That’s where sponsorship comes in. It’s not just about slapping a logo on a banner anymore. it’s a powerful way for organisations to connect with their audience, build relationships, and hit their goals.
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Whether it’s sponsoring a local event, a community cause, or a sports team, sponsorship has evolved into a real partnership. One where both sides can benefit big time. But to really get the most out of it, both the sponsor and the sponsored organisation need to think strategically, budget wisely and make the most of every opportunity.
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Why Sponsorship Matters to the Sponsored Organisation
If you’re on the receiving end of sponsorship as a nonprofit, a sports club, or an event organiser, you already know how crucial it can be. Here's what makes sponsorship such a game-changer:

1. It Keeps the Lights On

Sponsorship dollars often fund the core of your operation, whether that’s hosting events, launching campaigns or running programs. Without this kind of support, many great initiatives wouldn’t get off the ground.

2. It Builds Trust

Partnering with a respected brand boosts your credibility. It shows the world that someone believes in what you’re doing, and that kind of trust is invaluable.

3. It Expands Your Reach

Sponsors usually bring marketing power with them. From social media shoutouts to shared campaigns, they help you connect with a wider audience you might not reach on your own.
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4. It Opens Doors
Some sponsorships turn into long-term partnerships, providing not just funding, but ongoing support and new growth opportunities. 


What Sponsors Get Out of It
Sponsorship isn’t just a feel-good gesture. It’s a smart business move. Here's why more brands are leaning into it:

1. Visibility Where It Counts
Sponsorship puts your name in front of a targeted audience. Whether it's event attendees, sports fans, or community supporters, your brand gets seen, and remembered.

2. Real Connections with Real People

When you align with something that matters to your audience, it creates an emotional bond. And emotional bonds build loyal customers.

3. You Stand Out from the Crowd

Supporting causes or events that align with your values sets you apart. It shows you care and that can make a big difference in how you're perceived.

4. It’s a Networking Goldmine
Events are full of potential connections, from future partners to industry peers. Sponsorship often opens doors to valuable relationships.

5. It Pays Off

With the right strategy, sponsorship delivers measurable results. Things like more leads, higher sales, or increased web traffic. It’s not just marketing spend; it’s a solid investment. 


Budgeting for Sponsorship: Be Smart from the Start
Like any investment, sponsorship works best with a solid plan. Here’s how both sides can approach it:
  • Sponsors: Set a budget that aligns with your overall marketing goals. And don’t forget to factor in the cost of making the most of the sponsorship. Think content creation, event activations and follow-ups.
  • Sponsored Organisations: Be clear and transparent about where the money is going. Sponsors want to know their investment is making a real difference, and that builds trust.
 
Making the Most of Sponsorship: It’s All About Leverage
Getting a sponsor (or becoming one) is just the beginning. The real magic happens when both sides actively leverage the partnership. Here’s how:

1. Tie It into Your Marketing
Don’t treat sponsorship as a side note. Bring it front and centre in your campaigns, social media, email marketing and more. Tailor the messaging to highlight the collaboration.

2. Engage Onsite and Online

Whether it’s through interactive event booths or creative digital content, find ways to bring the sponsorship to life and connect directly with your audience.

3. Track What Matters

Use data to measure how the sponsorship is performing, from attendance and engagement to sales and brand awareness. This helps show ROI and shape future strategies.

4. Tell a Story

People love stories. Work together to tell one that highlights your shared values, impact, and what makes this partnership special. It makes the message resonate more deeply. 


Final Thoughts
Sponsorship is more than just writing a cheque or putting your logo on display. When done right, it’s a powerful partnership that can fuel real results on both sides. For the sponsored organisation, it’s about resources, credibility, and growth. For the sponsor, it’s about connection, visibility, and business impact.

But the real key? Planning wisely, budgeting smartly and making sure you’re actively using every opportunity to create value.

Thinking about adding sponsorship to your marketing strategy? Now’s the perfect time. Let’s chat about how we can help make it work for you, from planning and execution to activation and measurement. Reach out anytime for a confidential conversation.
 
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Top 5 Things to Consider Before Your Job Interview for a Marketing Role

6/12/2024

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Job interviews can be nerve wracking, especially for marketing positions where your creativity and strategic thinking are put to the test. Preparing thoroughly can make all the difference. Here are five things to consider before your interview for a marketing role:

1. Understand the Company and Its Market Position
Before walking into the interview, it's crucial to have a deep understanding of the company. Research the following:
  • Company Background - Know the company's history, mission, values, and culture. This shows your genuine interest and helps you tailor your responses.
  • Products/Services - Familiarise yourself with their product lines or services. Understand their unique selling propositions (USPs) and target audience.
  • Market Position - Analyze their position within the industry, who their main competitors are, and any recent news or trends that might affect them. This knowledge will not only help you answer questions more confidently but also allow you to ask insightful questions that demonstrate your preparedness and interest in the role.
 
2. Review Your Own Work and Achievements
Marketing roles often require evidence of past successes and the ability to showcase your impact on previous projects. Be prepared to:
  • Highlight Key Projects - Select a few key projects that you’ve worked on and be ready to discuss your role, the strategies you employed and the outcomes. Use metrics wherever possible to quantify your success.
  • Case Studies - Think of specific instances where you solved a significant problem or implemented a successful campaign. Be ready to walk through your thought process and decision making. By thoroughly reviewing your achievements, you can confidently answer behavioural questions and demonstrate your value.
 
3. Brush Up on Marketing Fundamentals and Trends
Marketing is a dynamic field that constantly evolves with new tools, platforms, and strategies. Make sure you are up-to-date with:
  • Marketing Theories and Models - Refresh your knowledge on essential marketing principles like the 4 Ps (Product, Price, Place, Promotion), SWOT analysis, and customer segmentation.
  • Current Trends - Stay informed about the latest trends in digital marketing, content marketing, SEO, social media and data analytics. Understanding how these trends apply to the company can give you an edge. Showing that you are knowledgeable about both fundamental principles and current trends will reflect your expertise and adaptability.
 
4. Prepare for Common Marketing Interview Questions 
Anticipating the types of questions you might be asked can reduce anxiety and help you prepare more comprehensive answers. Common questions include:
  • Strategic Thinking - "How would you approach a new product launch?"
  • Problem-Solving - "Can you describe a time when a campaign did not go as planned and how you handled it?"
  • Technical Skills - "What tools and software are you proficient in for managing campaigns?"

Practice your answers to these questions, keeping them concise and focused on your experience and skills.
 
5. Plan Your Own Questions for the Interviewer
An interview is a two-way street. Asking thoughtful questions can help you assess if the company is the right fit for you and demonstrate your proactive attitude. Consider questions like:
  • Role-Specific - "What are the key challenges and opportunities for this role in the next six months?"
  • Team Dynamics - "Can you tell me more about the team I’ll be working with and the department's structure?"
  • Company Growth - "How does this role contribute to the company's overall strategy and goals?"
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Preparing these questions shows that you are not only interested in the position but also in contributing to the company’s success.
 
In summary, preparation is key to acing a job interview for a marketing role. By understanding the company, reviewing your achievements, staying updated on marketing trends, preparing for common questions and planning your own queries, you'll be well-equipped to make a lasting impression. Remember, confidence and genuine interest often make the difference between a good interview and a great one.

​Good luck!
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Understanding the Key Differences Between B2B and B2C Marketing

6/9/2024

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Marketing, at its core, is about connecting with your audience to promote your product or service. However, the strategies and approaches can vary significantly depending on whether the target audience is businesses (B2B) or individual consumers (B2C). Here, we delve into the fundamental differences between B2B and B2C marketing and how each can be effectively executed.

1. Target Audience:
B2B (Business-to-Business) - B2B marketing focuses on selling products or services to other businesses. The target audience typically includes company executives, procurement officers, or managers who are looking for solutions that can improve their operations, increase efficiency, or boost their bottom line. The buying process often involves multiple stakeholders and decision makers.

B2C (Business-to-Consumer) - B2C marketing targets individual consumers. The audience here is the general public, and the aim is to appeal to their personal needs, desires, and emotions. The decision making process is usually quicker and involves fewer people compared to B2B.

2. Decision-Making Process:
B2B - The B2B buying process is generally longer and more complex. It involves multiple stages, including need recognition, research, evaluation of alternatives, and decision making. Multiple stakeholders are often involved, requiring consensus and approval from different levels within the organisation.

B2C - In contrast, B2C purchases tend to be more spontaneous and driven by individual needs or desires. The decision making process is shorter, often influenced by emotions, personal preferences and immediate benefits.

3. Relationship Building:
B2B - Building strong, long term relationships is crucial in B2B marketing. Trust, reliability and a deep understanding of the client’s business are key factors. Relationships are nurtured through personalised communication, face-to-face meetings and ongoing support.
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B2C - While relationships are still important in B2C marketing, the focus is more on creating a strong brand presence and emotional connection. Customer loyalty programs, engaging content and excellent customer service help in building and maintaining these relationships. 
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​4. Marketing Channels and Tactics:
B2B - B2B marketing relies heavily on direct communication and content driven strategies. Common channels include:
  • Email marketing
  • LinkedIn and other professional networks
  • Industry events and trade shows
  • White papers, case studies, and webinars

These tactics aim to educate and inform, providing value through detailed and insightful content that addresses specific business needs.

B2C - B2C marketing uses a broader range of channels to reach a larger audience. These include:
  • Social media platforms like Facebook, Instagram, and Twitter
  • Influencer marketing
  • Paid advertising (e.g., Google Ads, social media ads)
  • Content marketing (blogs, videos, etc.)

The emphasis is on creating engaging, entertaining and visually appealing content that captures attention and drives immediate action.

5. Messaging and Tone:
B2B - The messaging in B2B marketing is often more formal, detailed and data-driven. It focuses on the technical aspects of the product or service, emphasizing return on investment (ROI), efficiency and professional benefits. Case studies, testimonials, and detailed product specifications are commonly used to build credibility.

B2C - B2C messaging tends to be more informal, emotional and creative. It aims to connect with consumers on a personal level, often highlighting the lifestyle benefits and emotional satisfaction derived from the product or service. Storytelling, vibrant visuals and persuasive language are key elements.
 
 6. Sales Cycle
B2B - The B2B sales cycle is typically longer and involves multiple touchpoints. It includes stages such as lead generation, nurturing, detailed presentations, negotiations and closing the deal. A strategic, consultative approach is essential.
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B2C - B2C sales cycles are generally shorter. The focus is on driving quick conversions through targeted advertising, promotions, and a seamless purchase experience. Impulse buys are common, making immediate and compelling calls to action critical.
 
In summary, both B2B and B2C marketing have their unique challenges and opportunities. Understanding the key differences between them is crucial for developing effective marketing strategies. B2B marketing demands a focus on relationship building, detailed information and long term value, while B2C marketing thrives on emotional connection, brand identity and quick, compelling messaging. By tailoring your approach to the specific dynamics of your audience, you can create more impactful and successful marketing campaigns.
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The Importance of Protecting Your Personal Brand

6/8/2024

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In today’s hyper-connected world, where every action and word can be broadcasted globally within seconds, the concept of personal branding has never been more critical. Whether you are a professional aiming to climb the corporate ladder, an entrepreneur building a business, or an individual simply navigating social media, your personal brand is an asset that requires careful cultivation and protection.

Here's why safeguarding your personal brand is essential and how you can go about it.

1. First Impressions Count -  Your personal brand often forms the first impression others have of you. In a digital age, your online presence (social media profiles, personal websites, and online comments) can be reviewed by potential employers, clients or partners before they ever meet you. A strong, positive personal brand can open doors, while a poor or controversial image can close them just as quickly.

2. Trust and Credibility - A well-managed personal brand builds trust and credibility. People tend to do business with individuals they trust, and a consistent personal brand can reinforce your reliability and expertise. This is particularly crucial in professional settings where your reputation can significantly impact your career and business outcomes.

3. Differentiation - In a competitive market, your personal brand sets you apart from others. It showcases your unique skills, experiences, and values, making you more memorable and distinct. This differentiation can be the key to seizing new opportunities and standing out in your field.

4. Influence and Authority - A strong personal brand can establish you as a thought leader in your industry. By sharing valuable insights and engaging with your community, you can influence opinions and drive conversations. This authority can lead to speaking engagements, media opportunities and other avenues to expand your reach.
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5. Long term Success - Your personal brand is a long term investment. As you progress through different roles and stages of your career, a solid personal brand provides continuity and a strong foundation. It’s an asset that grows and evolves with you, supporting your endeavors along the way.
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How to Protect Your Personal Brand:

1. Be Authentic - Authenticity is the cornerstone of a strong personal brand. Stay true to your values and beliefs and let your genuine personality shine through. People are more likely to connect with and trust someone who is authentic.

2. Monitor Your Online Presence - Regularly review your social media accounts, websites and any other online platforms where you are active. Set up Google Alerts and promptly address any negative content or misinformation.

3. Think Before You Post - Every post, tweet and comment contributes to your personal brand. Be mindful of what you share and how it might be perceived. Avoid engaging in online arguments or posting content that could be deemed controversial or unprofessional.

4. Build a Positive Digital Footprint - Share content that highlights your expertise and passions. Write articles, create videos or start a blog to showcase your knowledge and skills. Engage with your audience and build a positive, value adding online presence.

5. Network Wisely - The people you associate with can impact your personal brand. Surround yourself with individuals who inspire you and reflect the values you uphold. Building a strong, supportive network can enhance your reputation and provide opportunities for growth.
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6. Continual Learning and Adaptation - Stay updated with trends in your industry and continually seek to improve your skills. Adapting to changes and demonstrating a commitment to personal growth reinforces a dynamic and resilient personal brand. 

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In summary, protecting your personal brand is not a one time task but an ongoing process. It requires attention, effort and a strategic approach to ensure that you present yourself in the best possible light. By investing in your personal brand, you are not just managing your image but also laying the groundwork for long term success and fulfillment. In a world where perception can make or break opportunities, safeguarding your personal brand is a vital endeavour that pays dividends in both your personal and professional spheres.
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When is it Time to Refresh Your Brand?

6/7/2024

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In today's fast paced market, staying relevant is essential for the survival and growth of any business. A brand refresh can breathe new life into your organisation, helping you to engage and connect with your audience more effectively. But how do you know when it's time to refresh your brand? Here are some key indicators that signal it might be time for a brand update.
 
1. Your Brand Looks Outdated - Trends in design, technology, and consumer behaviour evolve over time. If your brand identity including your logo, colour palette, typography, and overall aesthetic feels stuck in the past, it may be time for a refresh. A modern and updated look can attract new customers and reconnect with existing ones by showing that you are always striving for continuous improvement.
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2. Your Business Has Evolved - As businesses grow and adapt, their original branding might no longer represent their current product and service offerings, values or market positioning. If you've expanded your product lines, entered new markets, or shifted your business model, a brand refresh can help align your visual and verbal identity with your current state.
 
3. You're Not Standing Out - In a crowded marketplace, differentiation is crucial as the space is cluttered. If your brand blends in with your competitors, it’s challenging to capture the attention of your target audience. Refreshing your brand can help you carve out a unique space and establish a stronger presence.
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4. Your Target Audience Has Evolved - Demographics and customer preferences can shift over time. If your original branding was aimed at an audience that has since changed, it might be time to reassess your brand strategy. A refresh can help you connect more deeply with a new demographic or better meet the changing needs of your existing customers.
 
5. Negative Perceptions - If your brand has been associated with negative experiences or perceptions, a refresh can be a powerful way to rebuild your reputation. It’s an opportunity to redefine how people see your company and regain trust.
 
6. Lack of Consistency - Consistency in branding is key to building recognition and trust. If your brand's visual elements and messaging have become inconsistent across various platforms and touchpoints, it can confuse your audience. A brand refresh allows you to streamline and unify your branding efforts.
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7. Internal Changes - Mergers, acquisitions and significant internal changes can disrupt brand consistency. If your company has undergone significant changes, a brand refresh can help integrate different elements and create a cohesive identity moving forward.
 
8. Expansion and Growth
 - Entering new markets, whether geographic or sectoral, often requires a brand adjustment. What works in one market might not resonate in another. A refresh can tailor your brand to be more effective in new areas.
 
9. Declining Engagement - A noticeable drop in customer engagement can indicate that your brand no longer resonates with your audience. This could manifest as lower social media interaction, reduced website traffic or declining sales. Refreshing your brand can re-energise your marketing efforts and re-engage your audience.
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In summary, a brand refresh is more than just a new logo or colour scheme. It’s about ensuring your brand accurately reflects who you are, what you offer, and who you serve. By keeping an eye on these indicators, you can determine the right time to invest in a brand refresh, ensuring your business remains relevant, competitive and connected with your audience.
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    Melissa Guppy

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